Coming Sept 2026
The Communication Hub for Amazon DSPs
Calls and texts on one company number. Hera brings driver messaging, dispatch chats, team collaboration, and a smart business phone line into a single place — so your whole operation runs through one number, included in your $9 per active driver per month.
Centralize all messaging and calls to a single
company number
DSPs already love Hera for texting drivers from one shared number instead of personal cell phones. The Communication Hub adds the other half: a full business phone line with smart call routing, voicemail transcription, and call history — so calls, texts, app messages, and dispatch chats all live in one tool your whole office can run.
Streamline communication
One dedicated company number for your whole DSP — calls and texts in one place, instead of scattered personal phones and apps.
Centralize driver messaging
Text, app messages, and dispatch chats all land in one shared inbox your whole office can work from.
Improve accessibility
Intelligent call routing gets every caller to the right place automatically — "Press 1 for Dispatch, 2 for HR," and so on.
Improve efficiency
Voicemail transcription turns every missed call into readable text, so you can act on it fast without listening back.
Protect your business
Every call is recorded with an automatic notice to callers — which protects you — and the complete history is documented for when you need it.
Boost productivity
Answer in real time without constantly switching between applications — calls, texts, and chats live side by side.
Keep conversations organized
Group and label messages by driver, day, or any custom name, so nothing important gets buried.
Enhance team collaboration
A central space for group discussions, file sharing, and company updates keeps everyone on the team aligned.
Reach the right drivers
Messages to multiple drivers send individually — no reply-all crossfire — and Call Out, NCNS, and VTO drivers are excluded automatically.
A real business phone line, built in
Texting was just the start. The Communication Hub turns your Hera number into a complete phone system — no separate provider, no extra bill.
A dedicated toll-free number
Hera assigns your DSP a toll-free company number — so it's free for drivers, applicants, and customers to call you.
Intelligent call routing
Set up a simple menu — Press 1 for Dispatch, 2 for HR — so callers reach the right person without bouncing around.
Voicemail transcription
Every voicemail arrives as text you can scan and act on, even mid-route.
Recorded & documented
Every call opens with an automatic "this call is recorded" notice — which protects you — and Hera keeps a complete, searchable history for coaching and disputes.
Not just a cheaper phone line — one that lives where you run your DSP
A standalone service gives you a phone number in its own app. Hera's hub lives in the same platform you already use to roster drivers, run automated coaching, and manage your fleet — one login for the whole operation, not another tab to check. And because call recordings and message history are kept in one place, your documentation is ready for incidents and disputes without digging through a separate system.
Plus the texting tools DSPs already rely on
The messaging side is live today and comes with the hub:
MMS & attachments
Send photos and files, not just plain text.
Smart targeting
Message by roster, filter, or label — the right drivers, automatically.
Permission-gated history
Full, time-stamped message history, with control over who on your team can see what.
Text from your own cell
Send and receive company messages from your personal phone — dispatch doesn't end when you leave the station.
Message templates
Save the messages you send constantly and fire them off in a tap.
Automated announcements
Standups and recurring reminders that send themselves on the schedule you set.
Replace your business phone service
Save $1,200+/yr
*Standalone business phone services like RingCentral, Dialpad, or Grasshopper can run upward of $1,200/yr for the phone features alone. Included in Hera's $9 per active driver per month.
Communication Hub — quick questions
Does Hera replace my business phone line?
Yes — Hera gives your DSP one dedicated company number for both calls and texts, with a shared inbox, smart call routing, voicemail transcription, and call history. You can run the whole operation's communication through it.
Can I route calls to the right person?
Yes — set up intelligent call routing so callers choose where to go ("Press 1 for Dispatch, 2 for HR"), instead of one person fielding everything.
What phone number do I get?
Hera assigns your DSP a dedicated toll-free company number — so it's free for drivers, applicants, and customers to reach you, on calls and texts alike.
How does driver texting work?
Text every driver from your single company number. Messages to multiple drivers deliver individually — no group-text chaos — and you can target by roster, filter, or label, with Call Out, NCNS, and VTO drivers excluded automatically. Full history is time-stamped and permission-gated.
Does the Communication Hub cost extra?
No. It's included in Hera's flat $9 per active driver per month — calls, texts, and collaboration, with no per-seat phone fees or add-ons. See pricing →
What DSP Owners Are Saying
Hear directly from Amazon DSP owners who use HERA every day to simplify operations, improve performance, and grow their businesses.
Run your whole operation through one number.
Calls, texts, dispatch, and team chat — centralized, organized, and included. Try every Hera feature for 45 days; we do the setup for you.
