Straight answers for Amazon DSP owners.

Setup is white-glove and done for you — most DSPs are live within a few days. Hera's team imports your associates, vehicles, and devices to get you started; there's no template to fill out and no self-guided wizard, because we want you operating in Hera, not configuring it. You don't have to do anything but hand off your info.

No — DAs interact with Hera through SMS, email, and password-less links, with no app download or account required. Daily vehicle photo logs open from a one-tap link, coaching and roster assignments arrive by text or email, and counseling signatures can be captured from any phone. Managers work in Hera's web app from any device (native iOS and Android apps are on the way), but DA adoption never depends on getting 40 drivers to install anything.

Hera is web-based and runs on any device with a browser — desktop, tablet, or phone; native iOS and Android apps are on the way. Managers log in at go.hera.app, and each user gets an individual login with permission-based access, so you control who sees sensitive records like gas card PINs or drug tests. You can even send and receive company texts from your own cell phone, so dispatch doesn't end when you leave the station.

You upload your weekly Amazon Scorecard PDF and POD report directly into Hera, and Hera's AI parses the Scorecard automatically — no retyping, no renaming files. Imported metrics feed each DA's Hera Score and rankings and trigger that week's coaching messages. For best results, import the Scorecard before Sunday (Wednesday is ideal).

Yes — Hera imports your daily Netradyne "All Alerts" export and your daily eDriving Mentor file, plus the other standard Amazon DSP files: EOC, PPS, CDF customer feedback, and the Amazon Daily Roster. Upload files exactly as downloaded — unrenamed and unedited — and Hera does the parsing. Alerts land on each DA's record, feed Hera Scores, and trigger the next day's automated coaching at thresholds you set.

Integrations with ADP, Paycom, and Uzio are on our product roadmap. They are not currently available as live syncs. If these integrations are important to your team, let us know—we use customer feedback to help prioritize future development.

Hera works only from Amazon's standard data exports — the same Scorecard, POD, EOC, PPS, CDF, and roster files you already download yourself from Amazon's portals. There are no browser extensions, no scraping, and nothing bolted onto Amazon's systems. If you can legitimately download the file, Hera can use it — that's the entire mechanism.

No — Hera is an independent product of Hera Solutions, Inc. and is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or its subsidiaries; Amazon and related marks are trademarks of Amazon.com, Inc. or its affiliates. Hera is listed in the Amazon Vendor Exchange — Amazon's marketplace of third-party tools for DSPs, where it is the top-rated DSP app — but an AVE listing is not an Amazon endorsement.

Hera builds each day's coaching automatically from all your performance and safety data, then sends it by SMS and email at a daily time you choose — only to associates who are working that day. It's fully automated and saves hours of manual coaching every day; if you want, you can still review or edit any message before it goes out. Hera coaches the misses and the wins — strong performers get Positive Reinforcement messages too — and every threshold is customizable. 

Yes — Hera imports your Amazon Daily Roster in a couple of clicks, then lets you assign routes, staging, vehicles, devices, and parking, set wave times, and manage standbys and rescues. Send the finished roster to every DA by SMS or email, track attendance through the day, capture odometer readings, and attach coaching reminders or custom checklists for drivers and managers.

Hera's Schedule Builder begins beta testing in July 2026; today Hera handles daily rostering, attendance, standbys, and rescues. When it ships, scheduling joins the same flat $9-per-active-driver price — no separate module fee. If scheduling is your number-one pain, ask about the beta.

Hera gives your DSP one dedicated company phone number — exclusively yours — with two-way SMS and MMS and a shared inbox your whole office can work from. Messages to multiple DAs deliver individually (no reply-all crossfire), and you can target by roster, filter, or label, with Call Out, NCNS, and VTO DAs automatically excluded. Templates, recurring automated messages, and standup announcements with attachments are built in, and the full history is time-stamped and permission-gated. 

Each day, DAs get a password-less link — no app, no account — to photograph their vans, and Hera shows each new photo side-by-side with prior ones so new damage is obvious instead of arguable. Photo requirements are configurable, admins can add notes and tie damage records to the vehicle, and Hera AI reviews each submission to flag damage or other vehicle anomalies worth calling out.

Yes — Hera tracks vehicle statuses, gas cards, odometer readings with stale-reading warnings, tire pressure, and maintenance reminders by mileage or date. Rentals get their own records (agency, pickup, and return dates, contracts), and every vehicle has a scannable VIN QR code and an assigned parking space. Accident reports capture photos, documents, and police information, then export as a clean PDF for your insurer.

Yes — Hera tracks both delivery devices and general inventory, and both are live today. Inventory Management covers any item type — devices, uniforms, first aid kits, office supplies, and really anything you want to track — with stock levels, orders, assignments to DAs or vehicles, and check-out/return reminders. For devices, an exclusive Wireless Support partnership adds true device management: auto-synced device lists, a dashboard that locates each device on a map and shows battery level, plus pushed software updates, remote lock, reboot, and wipe, and in-app repair requests (non–Wireless Support devices can be tracked too).